Deezer subscription lapsed by accident

[Anonymous]

I let my deezer subscription lapse by accident. It won't let me register again on three.ie/deezer. How do I set it up again?

[Brogan]

Hi thetwangman, what is happening when you try to sign up again? What was the previous subscription you were signed up to? 

[Anonymous]

I get a message saying I am not eligible for the special offer which makes sense as I have already availed of it. I got 6 months free already and then I started paying €9.99 per month. My subscription was lapsed/cancelled of Friday because it didn't have enough credit. I just want to set it up again. I am not looking for 3 months free. Is 01 657 2534 the correct number for the Deezer Team? It doesn't ring.

[Stephen]

You can get in touch with them by email at this link http://bit.ly/2r82fqA 

[Anonymous]

I already tried that. They told me to contact my Mobile provider.

[Stephen]

We can't reconnect Deezer accounts here, we have no access to them.  You would have to follow up with them. 

[Anonymous]

Deezer refer me back the Three. Do you have a 'Deezer Team'? I was given a number on Saturday but it doesn't ring.

[Stephen]

We don't have a Deezer team. If the subscription is cancelled then there isn't a way to get it set up using credit again, it would have to be by card. 

[Anonymous]

That's unfortunate. Using my spare credit was a handy way of paying. It really isn't worth €9.99 otherwise. Anyhow, I see Vodaphone have a good offer on Spotify as a pay as you go add-on for €5 so all is not lost.

[Stephen]

If you need help with anything else you can get back to us here.