Double topped up by Three's automated error
I tried immediately afterwards this time successfully topping up BUT I now had 53.99 in my account, (already had €13.99 remaining) meaning I was topped up by €20 TWICE...
Can u arrange it that my account is topped up by Three next month (using the extra €20 which was taken in error) and because of the inconvenience caused can I ask that Three also credit me a months' top-up after that (March)?
Thanks, hope to hear soon
@Unhappy Hi there, that's not ideal. Tell me, how were you topping up? Did you happen to check your balance after the first top-up? Had the credit applied at that stage or was there a delay? Let me know and we'll go from there 👍
It's due that I top up again today BUT I still have not resolved the double
top up issue from last month.
So, in order to not waste another €20 from a mistake that was made by
Three's automated system I would like to have my refund applied to me in
the next 24 hours please.
To reply to your questions:
I topped up by automated phone system, using my debit card
Yes I did check my balance after first too up - UNSUCCESSFUL the system said
No the credit had not applied therefore I tried to top up again but then
after discovered Three system took my €20 TWICE totalling €40.
These two transactions took place within maximum two minutes apart, as I'm
sure your system will show.
Look forward to my reimbursement, I NEED IT within 24 hrs LATEST
@Unhappy Hi there, thanks for the information. Can you pop us a PM with your full name, number, address and date of birth? We'll keep an eye out for you 👌