@Star2323 Hi there, that's a strange error for "instant top-up" because you don't need to register anything for it. What link are you using? When you go to top-up are you logged into My3?
@Star2323 sorry to hear that, I'm sure it is an inconvenience for you. What I want to do is look at your number. When you rank up, will you send me your full name, number, address and date of birth?
Hi - I have the same problem. How do I fix this?
@Kate_32733 Hi Kate & welcome to the 3Community. What error message are you getting? Are you seeing it on the app or web version of My3? Are you just trying to top-up or also set up a scheduled top-up?