Error topping up on my3
I get “ Oops..
We’re currently experiencing some unexpected problems”
I’ve noticed the temporary number that came with my SIM before I ported my number is displayed on the error page, not sure if that’s part of the problem.
Hi @Lm14533! Let's check this out. Have you tried deleting the app and re-installing it since this started? Is this only happening on the My3 app or also while using My3 on a PC/Laptop? James
@Llrowe Hi there and welcome to 3Community wa👋 It's not ideal when you can't top up so let's see what we can do here. Tell me, are you noticing this when topping up, scheduling a top-up or both? What message are you receiving? The more info I have the better so I look forward to hearing back from you 😁
i have been receiving this message for both just top up and schedule top
up. i press the button for either on the my3 dashboard and i receive the
We’re currently experiencing some unexpected problems
Please come back to the site a bit later on or visit Help and Support for
@Llrowe Ok, this may be down to your account set up. Do all other buttons on your dashboard behave as they should? Pop me a PM with your full name, address, date of birth and phone number so I can take a look 💪
Hi... I also have the same problem I cannot top up via 1744, on the app or on a laptop. Get the error message "oops please try again later" when trying to register my details and card. This was all working until about 2 weeks ago when I noticed there was no details on my account. Thanks. Anne Quigley
@Anne1 Hello there, were there any changes made to your account around the time you noticed this? I'd love to take a look for you. Pop me a PM with your phone number, full name, address and date of birth to get the ball rolling.