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Instant Top Up is not working

am22
Newbie

Instant Top Up is not working

Hi,

the Instant Top Up is not working for me. Each time an error appears. "Sorry your Top Up did not go through for you. Please try again at a later time." I have tried at a later time multiple times but there seems to be the same issue every time.

Thanks.

3 REPLIES 3
Three_Deborah
3 Mod Retired

@am22 Hi there, have you been able to top-up since? When you are using the Instant top-up, are you logged in through My3, or are you doing it from the web site? 

The website

Hi there, can you try to top up via the Instant top up service again, please? Before you do this. can you clear all cookies and cache on your browser?