Hi,
I switched from Bill pay to prepay yesterday and am since unable to access my My3 Account.
The issue I'm having is identical to the issue found in this topic: https://community.three.ie/t5/Prepay/Problems-accessing-My3-account/td-p/764909
However as the solution seems to have been conveyed via PM I'm not sure how to proceed to solve this issue.
My Mother also swappped from Bill pay to prepay yesterday and is having the same problem.
Many thanks for any help that can be provided.
@EoinOB Hi there 👋 I can certainly help with this 💪 Pop me a PM with your phone number, full name, address and date of birth to get the ball rolling. Is your Mother registered on 3Community? If so, ask her to pop me a PM too 👌
@EoinOB Hi there 👋 I can certainly help with this 💪 Pop me a PM with your phone number, full name, address and date of birth to get the ball rolling. Is your Mother registered on 3Community? If so, ask her to pop me a PM too 👌
PM Sent! Thanks
@Selryan Hello there 👋 I can help you out here. Tell me, what message are you receiving when you're logging in, apart from the data connection one? Is this happening on both the app and website? Let me know 👌
@Selryan Ok, let me take a look at your account. To do this, I need you to send me your phone number, full name, address and date of birth by PM 👌