Hi @Anonymous What network are you currently connecting to? Can you ensure you're connecting to SoftBank Corp. as they're our roaming partner in Japan 👍
Thanks @Anonymous Can you also ensure your data roaming is activated in the settings on your phone. Also to note 4G roaming is not available in Japan so can you manually connect to 3G. Let me know how you get on with this 😊
I'd like to look into this further for you @Anonymous Can you send a private message with your mobile number, name, address, date of birth and we'll get this investigated?