Great Phone Offers With All You Can Eat Data | Three.ie

Ive lost most of my balance since March?

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Scout

Ive lost most of my balance since March?

I would expect to have over €100 in my account but checked today and I only have 30.

I have been on the all you can eat plan so I cant understand where all my credit is.

Please send me my balance/usage report ASAP and rectify the missing credit.

This is the second time since November this has happened.

 

6 REPLIES 6
Leader

Re: Ive lost most of my balance since March?

Are you topping up every 28 days?

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Scout

Re: Ive lost most of my balance since March?

Yes

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Scout

Re: Ive lost most of my balance since March?

Did you get this sorted in the end? Something similar happened me but I'm getting apalling customer service

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Leader

Re: Ive lost most of my balance since March?

Are you topping up every 28 days?
If you don't and you use mobile data, that will use up you credit in a few minutes

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Scout

Re: Ive lost most of my balance since March?

Yes I was topping up every 28 days but three moved me off the 3Pay20 plan
without my consent. My credit was then used up.
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3 Moderator

Re: Ive lost most of my balance since March?

@Aileen3  Hi there 👋 I'm happy to take a look for you here. Which price plan are you on? Have you been speaking to anyone else in Three about this? What was the outcome? Let me know and we'll go from there 👍