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Missing credit

Anonymous
Not applicable

Missing credit

I got a new mobile on 31 May and put €20 credit into my phone.  I got a text today advising that my credit is low and on checking I only have 0.18 left.  Normally €20 covers me for the whole month.  What am I being charged for?

2 REPLIES 2
Anonymous
Not applicable

@Anonymous I'd say it might be mobile data. Do you have it on in the settings or off? That's a 2 euro charge every day when you leave it on. Just switch it off and make sure wifi assist is off as well to stop it happening.
Three_Susan
3 Mod Retired

Hi @Anonymous, as @Anonymous said, it may be data if you don't have an add on or have this included on your plan. Can you send me a PM with your number, full name, address and date of birth please and I can check it for you here?