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My plan did not restart after topping up now I lost €20

My plan did not restart after topping up now I lost €20

I topped up a day before my plan ended because I needed the Internet to top up but my plan did not restart for the month so now I lost €20 and I was already losing money topping up early I would like some consultation and my plan to start tomorrow
1 REPLY 1
3 Community Manager

@Loyalcustomer  Hello there, topping up by €20 in one go will restart your plan. Can you check your My3 to see if yours is active? When you say you lost €20, can you see in My3 where the charges are?  Are they on calls/texts or data? Thanks