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National Call Add-on not activated

Navigator

National Call Add-on not activated

Hello,

 

I purchased a Voice add on (30 mins of national calls) a couple of days ago for 5 euro - but it is not working. Not sure if it has to be activated somehow?

My usual prepay top up plan is working (texts and internet) but the usage for the national calls says 0/30 even though I have been making a lot of calls - it is eating all my credit.

 

Could you please help with this?

 

Thanks.

 

Sofia

5 REPLIES
3 Staff

Re: National Call Add-on not activated

Hi @SCI-Sco, can you send me your number, address and date of birth so I can verify your account and look into it for you? 

Navigator

Re: National Call Add-on not activated

Hello!

Sofia Scorza

Edit: Removed personal info. 

Thanks!

Navigator

Re: National Call Add-on not activated

Number:

 

Edit: removed number. 

3 Moderator

Re: National Call Add-on not activated

Under this post here is a box with yellow or green writing, it says PM. Can you click this link and PM your info please. 

 

3 Moderator

Re: National Call Add-on not activated

Thanks Sofia, the account is not registered. I'll need to PM me 2 numbers that you've called or texted recently and the date and amount of your last top up. I'll check this out for you.