Hi there 👋 thanks for getting in touch. Instead of *105# to check your remaining balance, we're now using SMS. Can you text the word DATA to 50272 and let me know how you get on? This is for adding a bundle. You can use this SMS command to view your usage to, but you'll need to text the word VIEW. Deb
Are you entering the word DATA in capital letters?
Thanks Aoife, can you send a private message with your details and I'll look into this further for you?
@Anonymous What do you get for €9.99 ? Apps can use it without you really knowing so check your app manager in settings to see which app uses the most and make sure you've only allowed updates to take place on WiFi Only. Have you WiFi assist on? Some phones have this setting which allows your phone to use the data as well. You should be able to remove the bundle. Here's an article on how to remove add- ons I just found it when I searched help and support: Add on Removal