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No more credits?

Rafael
Investigator

No more credits?

I've got an email listing the "brand new plans" and thought the Prepaid 30 was interesting for the unlimited calls.

Decide to give it a go and after not being able to top up my phone through the website because of "Unknown errors", I've managed to top up through the call.

After topping up I've got a text saying that my new credits was "0 EUR" and after talking to some customer support the only think I'm told is that the plans won't give you credit anymore and "I should have read the TOS more carefully", also saying that going back to the old plan is not an option.

So, is that really the case?

Because the only reason I stayed with 3 was the option to use the credits that I've already topped up on the Play Store, if that's taken away from me I don't see any reason whatsoever to stay anymore.

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