Number porting to 3 failed

[Eddie90]

Hi I'm trying to port my number to 3 from virgin mobile bill pay but every time I try it fails

[LauraH]

@Eddie90 Oh no, I'll help you with that. Tell me, how are you submitting the request? Is it through this link 👉 click here ? If so, what message are you getting when it fails? Let me know 👍

[Eddie90]

I'm doing it on 3 website filled in all info

phone number enter codes i get and enter account number 

and the final step say this

Sorry
Your request wasn't successful
We can't process this at the moment. Please chat to one of our customer care agents who will be happy to help.

Thanks

[LauraH]

@Eddie90 Thanks for getting back to me! I'm happy to take a look at this for you. Pop me a PM with your temporary phone number and the number you're porting along with your full name, address and date of birth to get the ball rolling 👍