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OnLine Account Set Up For Parent

Q1
Not applicable

OnLine Account Set Up For Parent

HI,

 

I'm trying to set-up an on-line account for one of my parents so I can top up on line for them.  Am having problems doing so. Understand there were system updates happening over the last week but still seem to be having issues.

 

Can you help?

 

Thanks,

 

2 REPLIES 2
Three_Derv
3 Moderator

Hi @Q1

 

Some customers are still experiencing issues registering a new account, or re-registering an old one. Our tech team are working on this as a priority and will have full services restored as soon as possible.

 

In the meantime, you don't need to be registered or logged into your online account to top up. You will be able to top up here 👉 https://www.three.ie/plans/phone/prepay/how-to-top-up/.

 

Hope this helps.

 

Dearbhaile

Q1
Not applicable

Thanks Dearbhaile,

That solved my immediate issue however have your a timeline for when the problem with the account registration/login will be resolved?

Thanks Michael