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Phone credit disappeared

Phone credit disappeared

Hi,

 

I had a balance of around €43 before the site maintenance at the end of April. I noticed that this was all gone and contacted Three on twitter on 27th April but they did not help.

I also contacted Three on web chat who also didn't help. Can you please look into this? I notice there are a lot of threads on this so it must be a common issue

1 REPLY 1
3 Community Manager

@Colemania89 Hi there, any of the Mods here will look into this for you. All you need to do is send us a PM with your full name, number, address and date of birth. In case you're not fully registered here, we'll ask you extra questions when you are in PM 👍