Last month (November), while adding a text bundle I mistakenly texted ‘TEXT’ instead of ‘Add Text’ to 50272.
This changed my plan from BeFree TALK(which I’ve always used) to BeFree TEXT.
I tried to change plan back to BeFree TALK via my account but couldn’t.
I tried to change plan back via text but couldn’t.
Went to a Three store and they told me to ring 1913.
I’ve rang 1913 3 times in the last 3 weeks and each time I’ve been told it would be changed back soon.
I can’t even use Webtext, cause that’s down since November.
It’s now week 3 without being sorted, can you tell me what the problem is please?
I'd love to check this out to see what's happening here and hopefully improve this situation for you!
Can you send me a PM (link in my signature) with your name, number, address and date of birth?
We'll take it from there
I see that your plan has successfully been changed back to BeFree Talk. To activate your plan, all you'll need to do is top up with €20 in one go and your unlimited calls to Irish networks and landlines will be available for 28 days, deducting €10 from the €20 top up.