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Plan Change Problem

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Plan Change Problem

Last month (November), while adding a text bundle I mistakenly texted ‘TEXT’ instead of ‘Add Text’ to 50272.

This changed my plan from BeFree TALK(which I’ve always used) to BeFree TEXT.

I tried to change plan back to BeFree TALK via my account but couldn’t.

I tried to change plan back via text but couldn’t.

Went to a Three store and they told me to ring 1913.

I’ve rang 1913 3 times in the last 3 weeks and each time I’ve been told it would be changed back soon.

I can’t even use Webtext, cause that’s down since November.

It’s now week 3 without being sorted, can you tell me what the problem is please?

Thank you.

4 REPLIES 4
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3 Moderator

Re: Plan Change Problem

Hi @slipkid

 

I'd love to check this out to see what's happening here and hopefully improve this situation for you!

 

Can you send me a PM (link in my signature) with your name, number, address and date of birth?

 

We'll take it from there 🙂

 

Thanks!

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Scout

Re: Plan Change Problem

Any update on when my problem will be fixed?

Thanks

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3 Moderator

Re: Plan Change Problem

Hi @slipkid

I see that your plan has successfully been changed back to BeFree Talk. To activate your plan, all you'll need to do is top up with €20 in one go and your unlimited calls to Irish networks and landlines will be available for 28 days, deducting €10 from the €20 top up.

 

Cheers!

Lisa

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Re: Plan Change Problem

@slipkid all sorted?