Re-occurring text bundle charge that I can't cancel.
Hi, I previously sought support for this problem and I was given the reference number 2988751.
The problem remains unresolved.
I have a monthly reoccuring €5 charge for a 100 text bundle that can not cancel. Logging into my3 account i can see that i have 100/100 texts remaining from a bundle but if I look at my add-ons there is no bundle to cancel. I tried to cancel by text but again it says I have no bundle to cancel. I am being charged €5 every month for a bundle i do not want or use.
This has been going on for months. If this is not resolved soon I will be forced to switch to another network.
Thanks in advance,