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Removing old phone from my3 account?

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Removing old phone from my3 account?

I set up a my3 account when I first bought a prepay phone with 3. Since then I bought a new phone direct from the manufacturer, and sold the original phone.

 

The old phone is still listed as "your device" on my3. I can't update it on the my3 page, and when I tried live chat with a three expert, they told me the old phone could not be taken off my account, and as the new one was not bought through 3, it cannot be added.

 

Is there anyway to fix this?

1 REPLY 1
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3 Community Manager

Re: Removing old phone from my3 account?

@Anon3 Hello there 👋 My colleague is correct, only Three Ireland phones can be registered against your number on your account. When you upgrade directly with Three your new phone is automatically updated on your My3 dashboard 👍