My point is that my Nokia is so old that it doesn't have data connection, so it has never connected to data services, so the line about if you use data then you will be charged is wrong, I WAS charged even though I had no way of availing of their service.
I wasn't notified, nor was my permission asked, money was just taken from my account. In any other sphere this is called theft. Offering to rectify the issue after the theft have been discovered is not good enough! I have decided that I will escalate this to comreg, as it's so underhanded.
@AlanMcCormack In my experience, it can still connect if the SIM connects and if, for example, you send an MMS or an SMS with an emoji in it. The Nokia phone can still send MMS and MMS requires a data connection, not Wi-Fi. I'm happy to look into this for you, at the moment I'm advising what it could be but if you can send me your details in a PM I can see your account and we can take it from there.
@ekenny I've offered to help here a few times. I'm a representative of Three and I'm reaching out so I can help check everything out from the network side in terms of the charges you're reporting. I hope to turn this experience around and I'll do my best to help. Unfortunately, I can't do more than offer to help if I don't have the accounts to check. Thanks'
@Rose It's nice to hear from you again. My colleagues investigated this thoroughly and spoke to you about there being a potential issue with your phone as the only explanation for your specific experience. This was after we investigated it. The reason I've asked for the account details here is so I can take them to the relevant teams so we can help. There are other situations where having certain options left on in the phone settings was the cause and turning them off prevented further charges. I won't know the full story and what's happening until I have the information in front of me. Thanks'