My point is that my Nokia is so old that it doesn't have data connection, so it has never connected to data services, so the line about if you use data then you will be charged is wrong, I WAS charged even though I had no way of availing of their service.
I wasn't notified, nor was my permission asked, money was just taken from my account. In any other sphere this is called theft. Offering to rectify the issue after the theft have been discovered is not good enough! I have decided that I will escalate this to comreg, as it's so underhanded.
@AlanMcCormack In my experience, it can still connect if the SIM connects and if, for example, you send an MMS or an SMS with an emoji in it. The Nokia phone can still send MMS and MMS requires a data connection, not Wi-Fi. I'm happy to look into this for you, at the moment I'm advising what it could be but if you can send me your details in a PM I can see your account and we can take it from there.
@ekenny I've offered to help here a few times. I'm a representative of Three and I'm reaching out so I can help check everything out from the network side in terms of the charges you're reporting. I hope to turn this experience around and I'll do my best to help. Unfortunately, I can't do more than offer to help if I don't have the accounts to check. Thanks'
@Rose It's nice to hear from you again. My colleagues investigated this thoroughly and spoke to you about there being a potential issue with your phone as the only explanation for your specific experience. This was after we investigated it. The reason I've asked for the account details here is so I can take them to the relevant teams so we can help. There are other situations where having certain options left on in the phone settings was the cause and turning them off prevented further charges. I won't know the full story and what's happening until I have the information in front of me. Thanks'
I have the exact same issue which commenced on Saturday evening at 22:08, then every 2 hrs until 3 disabled mobile data on my account at 11:30a. 2kb at every instance except for the 10am instance which was for 0kb. My phone shows that 0b of mobile data has been used.
I have contacted 3 who ran a back end ticket which came back saying the charges were valid, however, there is a clear discrepancy between what my phone is saying and what their system is saying. Similar to those in the thread above, the tone was that I was in the wrong, that I was accessing the internet etc etc etc.
Now given 3's track record of changing T's & C's without telling customers, changing billing methods (MMS/long text downloading) etc. my hunch is that this is on their side. I'm sure 3 will agree that it's very unusual for so many unrelated customers to have the same issue of rogue data charges. Whatever about rogue data charges, for the same data quantity at the same times and intervals to be the issue is very suspect.
What worries me greatly is that, given I travel to the USA somewhat regularly, how will this influence my charges over there where the data rates are huge? Will the setting to disable data while roaming be similarly over-ridden? Surely, concerns such as these should be important to customer 'service'?
@Magicalmarsh Lets get this looked at! Can you send me a PM with your name, number, address and date of birth so I can check it and go through this with you? If you're going to the US in the very near future I can turn off the data before you leave from our side and that'll still give you access to Wi-Fi. I can turn it back on when you're back However, I'd like to get this checked out and looked at closer. Thanks'