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Repeatedly charged for data despite mobile data turned off

Murdee
Regular Visitor

Repeatedly charged for data despite mobile data turned off

I noticed recently that my credit had been going down at a much faster rate than usual, and after checking my usage I see repeated charges of €2 for "internet" despite me never turning mobile data on. Only in emergencies do I use mobile data, 99% of the time the I'm on wifi when using the internet or anything data-related on my phone.

 

These charges don't occur every day, for example I've been charged the last 3 days in a row but not the day before that (and yes I had credit then) and the times are sporadic, mostly when I wouldn't be using the phone, i.e. 2am, 6am... completely random.

 

I turned my phone off deliberately last night and saw I was still charged €2 an hour afterwards, so it's not like some spurious app has bypassed any settings, it's being taken directly from my account for no reason. Can someone help?

151 REPLIES 151

Dear Laura,Thanks for your reply.As I mentioned previously "once bitten twice shy" and as a result of this everything humanly possible has been gone through with a very fine tooth comb.

There has also been no 'Plan Changes' either.

The only way to resolve this it would seem is fair compensation and to have Data barred at YOUR END for both our numbers.

I tried to send you a PM prior to this post but as has been the case I see with some other community members access was denied.

Yours in anticipation.

@Annoyed1 I've updated your profile so you can send a PM now, I'll need your phone number, full name, address and date of birth. Are you named on your mother's account do you know? If not, she'll need to contact us so we can access her account to remove the data capability from there.