Replacement SIM activation

[EastN]

My SIM stopped working a few weeks ago, as I was at the departure gates in Dublin Airport. So it was a couple of weeks before I got a replacement SIM. I don't top this phone up regularly (I've been gradually spending down a large credit).

When I go to activate the new SIM, I'm asked to answer 2 out of 3 questions - how I paid for my last topup, a number called or texted more than once in the last 7 days, or my usual top-up amount. Because I can't answer 2 of these questions (I haven't called anyone in the last 7 days, because my SIM has been dead for a couple of weeks, and I don't top up regularly), Activation fails.

My reference number is 04995209 - can someone check my account and tell me how I can activate this SIM?

[Anonymous]

Hi EastN,

Not to worry, I can check this out for you. Have you received an email to say the request has not been successful? 

[EastN]

I received the following email:

Thank you for Your SIM Activation request. Your reference number is: 04995209

Unfortunately we are unable to process your SIM Activation request as the information you provided us with does not match what we have on our system.

[Anonymous]

Okay no worries, can you PM the name, address, date of birth & number? I just need to validate the account & I can get this sorted 😃

[EastN]

I don't recall every giving 02 my address or date of birth, and if I did, I have changed address a number of times since then (I've had this number for at least 12 years), so I have no idea which address you have.

[Anonymous]

Maybe try the most recent? Or you can always send on what addresses you remember and I can let you know which one it is.