Time to top up email bombardment

[dakaryellow]

Hi Guys,

I keep getting a "Time to top up!" email even though I topped up Sunday and the app reflects this.

In fact I have received 68 such emails between 9.00am and 9.46am (3 more while writing this post).

The top up was a scheduled one which occurred automatically on the 14th.

Later that day I received a text message to say that my plan would end at midnight (even though I had topped up).

And then the following day I got a text saying thanks for topping up.

Could you take a look and make sure everything is expected.

Thanks

[LauraH]

@dakaryellow Hi there and I certainly will take a look. Pop me a PM with your full name, address and date of birth along with the email addresses you're receiving the emails to and from. I may need to pass these to our tech team too if that's ok with you? Let me know 👍

[dakaryellow]

Thanks @LauraH PM sent.

[LauraH · Accepted solution]

@dakaryellow Thanks for that. I've checked and your top-up went through perfectly on Sunday so the next step is to pass your details to our tech team so they can look into the looping emails 👍

[dakaryellow]

Excellent, thanks @LauraH