Top up balance incorrect

[Gar1]

I topped up last month with the reduced 3 Prepay 20 for 10  euro  with not the full amount being added to the balance and i Topped up for this month 3 Prepay 20 with 20 euro and it only shows  2 euro on the balance.

[LauraH]

@Gar1 Hello there 👋 I can answer this for you. On 3 Prepay 20, €20 is deducted each time you top-up by €20 or more for all the great benefits of the plan. This explains why you're not seeing the credit in your balance but your plan will have been activated 👌