@Macarena Hello 👋 Lets take a look at this for you. Tell me, which price plan are you on and what date did you top-up last month? Was it more than 28 days ago? Let me know. Also, have you checked My3 to see where the €4.09 went? What's showing in there? Once I have all this info I'll have a better idea on why your credit was used up 👍
I have the same issue. Topped up by €20 within 28 days, balance showed as €47.70. Then I checked my balance the other day and it was €27.70. I have not used any of my credit. Where is the €20 gone? See screenshots below.
*Personal details edited by Mod
@Maj Hi there 👋 I've removed your second screenshot as it contained your phone number and name and this is a public forum 👍 If you'd like to pop me a PM with the screenshot along with your address and date of birth I can certainly take a look at your account for you 👌
Hi Laura, sent the message through to your private messages. Thanks.
Thanks for solving this for me, 😊
Hi,
Same problem has happened to me this month - topped up by €20 within 28 day limit, balance showed as €87.20 yesterday after top up and this morning it's back to €67.20 when I haven't used any credit outside my allowance.
Why is this happening again?
Thanks.
@Maj Good morning, I've just popped back to your PM 👌 Once I have your details and can access your account I can advise further 👍