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Top up never applied

SOLVED
Finnvalley
Investigator

Top up never applied

Hi there, please help!
I topped up by €20 the other day (I think it was 2nd May) and as of today, it still hasn’t applied to my account. I did it via the AIB app, as I always do, and although the money came out of my bank, it was never added to my 3 account. I didn’t receive any confirmation text to say thanks for topping up, but it’s definitely out of my bank.
Help!
12 REPLIES 12

@Debora Thanks for getting back to me. It normally takes 5 to 7 working days for a pending transaction to cancel down. Keep an eye on it and let us know here 👍 

Hello. Just to let u know my money came back for my account. Thanks for the support

Great news @Debora thanks for letting us know 😁