Top up not applied using AIB app
Hi there. I tried topping up my credit this morning using the My3 app. The app claimed the top up failed, however, the transaction is pending on my AIB bank app.
I got my wife to top up my credit again later on using her online banking app. The €20 top up was taken from the account but was never applied to my phone. Can this be resolved as soon as possible please?
thanks for sharing your experiences here. In general, failed transactions, ones that leave your bank account, and don't reach us, get turned around and back to your bank account. This normally takes 7 working days. If you'd like me to check this out for you and haven't done so already, please send me a PM with your full name, number, address, and date of birth.
Same here, topped up my wife's prepay and got message to say sorry your top up request could not be processed due to a system problem. Please try again later.
Brutal customer service- chat useless
Have sent in a complaint
I have had the same issue as the guys above. The transaction had shown as completed on the banks side (And still is shown as completed with the money debited out of my account) and I received the standard text from three to say that Top up was successful.
How can we proceed with getting a refund for the failed topup from Three?
@Shane3 Hi Shane, did you end up topping-up twice in this case? Can you send me a PM with your details and I'll have a look at the account to see if we've received both top-ups?
After Friday banking hours he put through a top up of €10 from his current account and then a further top up of €20 also from his bank account through online banking. Both these went through fine and are reflected in my Three Balance.
However the first one put through on Friday for €20 from my bank account is still unaccounted for and has not been credited to my Three balance.
This really is stressing me out and I need closure. The Bank say the funds left their system/ my account so they must be with Three-as you are the ones who sent the message about a problem.
Can you please look into and clarify for me