Topped after reaching data limit (help)

[Anonymous]

I topped up after I reached my data limit as I accidentally watched youtube videos using my data instead of wifi. But three hasn't reset my data used to zero and still says I'm over my limit, while the texts in my deal did reset to their original amount. How can I fix this?

[Three_Deborah]

Hi pacifaco 👋 thanks for reaching out to us here and welcome to the Community. Is your data allowance an add-on or part of your price plan? Can you tell me how much you topped up by? 

[Anonymous]

Hello! My data allowance is part of my price plan and I topped up by the 20 euro I would usually do a month.

[Three_Shauna]

@Anonymous can you PM me your number, date/amount you last topped up and 2 numbers you've called/texted in the last 7 days, please?