Topped me up by 50 not 20
@MichaelC Hi there, welcome to 3Community. Oh no! Let's take a look at this. Talk me through the options you were given when you dialled 1744 and the options you selected.
2 for for card, then asked me for last 4 digits put it in, then said top up
of 50 complete, normally it asks me do I want my usual top up of 20 press 1
@MichaelC Send me a PM with your details (Phone number, full name, address and date of birth). Once I have these I can access your account, I may need to pass these to our tech team also with your permission? Let me know.
I have just topped up again this month and same thing has happened!!! Had
again no option it asked me for last 4 digits of my card then said thank
you you are all topped up. What is going on here!
*Personal details edited by Mod
@MichaelC I've removed your phone number from your post as this is a public forum 😉 Send me that PM by clicking on the link in my signature now with your details so I can have our tech team check this for you 👍
@MichaelC Follow the link in your email with your thread title and it will bring you to your thread on Community, there you'll see my replies and signature