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Topped up by €20, EU data not working?

zodac
Occasional Visitor

Topped up by €20, EU data not working?

I topped up by €20, and I can see in my 3 allowances I should have 11GB of data for EU roaming, but cannot access any sites?

In addition, my balance went from €0.00 to €20.00, then immediately back to €0.00, within a couple minutes.
3 REPLIES 3
Three_Laur
3 Community Manager

@zodac Hi there and welcome to 3Community 👋 Tell me, have you had access to data since you posted? If not, I'd like to look into this further and to do this I'll need access to your account so pop me a PM with your phone number, full name, address and date of birth 👍

 

laura9
Scout

I'm having the exact same problem! Been on the chat for 2 hours and they still haven't resolved anything. Absolutely useless customer service! Did you figure out how to fix it? I've tried restarting and changing setting but nothing has worked.

Three_Laur
3 Community Manager

@laura9 Hi there, I'm happy to take a look at this for you. Tell me, when did you notice this? Pop me a PM with your phone number, full name, address and date of birth so I can access your account 👍