Topping Up Issue

[Modemadfan]

Hi,

I switched plans fo PrePay 20 today (4/7/2021) and I went into TopUp and selected the amount of €20. However when I went to the validation/verification option that appeared, I got a text message to my phone with a six digit pin to say to complete your purchase of €20 at Mi-Pay input the code which I did. Then I got another text message to say to complete your purchase of 0.20 at Mi-Pay input the code which again I did.

Then the system fell over and I tried again and I got two text messages and input the two codes and then the system/screen fell over again.

I gave up and went into my Bank of Ireland app and did a Top Up Mobile of €20 and I am waiting for this to process.

Is this a Sunday issue? Is it a Three Ireland issue? Or is this a Bank of Ireland issue?

Can you advise.

Thanks

Gary  

[Three_Deborah]

@Modemadfan I'm delighted that 1745 is sorted. As for the verification text, I'm sorry, but I don't have an answer as to why you received two. These texts aren't sent by Three so I have no way to investigate it. 

[Modemadfan]

Scheduled Top Up issue ongoing. My account was not topped up

[Modemadfan]

[Modemadfan]

Deborah, original order still showing as "Awaiting Topup"! Is this the problem??

[dakaryellow]

@Three_Deborah Same here, scheduled top-up never happened again. I did receive the txt message (Saturday) the day prior saying the scheduled top-up would go ahead as planned but it did not and no further messages received.

[Modemadfan]

Hi Deborah,

Also my wife received another two texts thanking her for topping up when there was no Top Up. What is going on with the system?

Gary

[LauraH]

@dakaryellow @Modemadfan Good morning, hope you both had a nice weekend. Thanks so much for popping on to let us know, I've passed the details to our Prepay team and will be back as soon as I have info from them on the failures. 

[LauraH]

@dakaryellow @Modemadfan Great news! I've received confirmation that a fix went through earlier this morning to rectify what you've been seeing with your scheduled top-ups. Going forward, your top-ups will work as they should. Thanks for your patience while we looked into this and also for flagging this with us originally. 

[dakaryellow]

Hi Laura, fantastic! As mention on PM, I set another scheduled top-up yesterday to run today and that ran successfully early this morning.