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Unexpected €2/day data charges

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Lookout

Re: Unexpected €2/day data charges

I apper to have the same issue. I never turn on mobile data but have been charged three times over two days. Iv checked the places suggested above and the phone has no record of any usage. I recived one text on the 25th about the day pass. Id also like to know why the charges are broken up?

 

Data24/08/1918:2000.15KB1.56Successful
Data24/08/1920:1900.15KB0.44Successful
Data24/08/1922:1800.15KB0.00Successful
Data25/08/1900:1700.15KB1.56Successful
Data25/08/1902:1600.00KB0.00Successful
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Re: Unexpected €2/day data charges

@TGL They are just billed like that but its; still 2 euro per day for 200mb. Send your number in a pm and the mods can check it for you. You mentioned your phone shows no usage? not sure how you can see usage unless you're looking at app usage and the tiny little connections that you've shown, wouldn't really show there.

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Lookout

Re: Unexpected €2/day data charges

It appers to be accurate to the byte.

Screenshot_20190828-120244_Settings[1].jpg

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3 Community Manager

Re: Unexpected €2/day data charges

@TGL Hi there, have you checked the WIFI assist section of your phone to make sure it's switched off? Here's a link to one of our blogs about it  WIFI Assist  @Chilli_Pepper has some good points too. Have you checked app usage rather than data usage? 

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Lookout

Re: Unexpected €2/day data charges

@Three_DeborahWIFI assist is off and there is no app usage.

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3 Community Manager

Re: Unexpected €2/day data charges

@TGL Appreciate you checking and confirming. Send me a PM with your number, full name, address, and date of birth. I'll take a look at the charges and your account. Thanks'

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Re: Unexpected €2/day data charges


@scottishwildcat wrote:

Gah, hasn't happened for a while, but definitely happened again today.


And again today. Turned off data at the weekend, got charged €2 this morning. Fun times.

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3 Community Manager

Re: Unexpected €2/day data charges

@scottishwildcat, Hi there can you tell me which day you switched your data off? Cheers

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Re: Unexpected €2/day data charges


@Three_Deborah wrote:

@scottishwildcat, Hi there can you tell me which day you switched your data off? Cheers


Can't remember unfortunately -- Sunday I think, just remember turning it off because I work at home Mondays so knew I'd be in WiFi coverage all day. And when I got the €2 day pass activation text, it was definitely turned off.

 

Kept it turned off until about 6.30pm Tuesday and never got a message Tuesday morning, so I assume it worked properly that day.

 

To be honest, I wouldn't even waste your time trying to investigate it again... you've passed on all my logs and details whenever I've reported it before, and presumably nobody's ever figured out why it happens. Just like you've passed on all my logs and details every time my balance mysteriously drops to zero then comes back again, and nobody's ever figured out why that happens either. Your systems are just flaky, and I'm kinda used to it now Robot Very Happy

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3 Moderator

Re: Unexpected €2/day data charges

Can I get you to send me a PM with your number, full name, address, and date of birth? I'll take a look at your account to check when the charge occurred & when your plan expired.