I had a message that only arrived to my phone this morning (I am currently outside of Ireland) saying that my balance would expire on 18th September. Once I saw it today I immediately attempted to top up but wasn’t able to despite contacting chat support. Later in the day I had a message saying to try again and while my top up worked my entire previous balance was deducted from my account. As I hadn’t received the message in a timely manner I find this very unfair that I’ve lost so much credit.
@Cammie Ok, thanks for the detail, that's very useful. Pop me a PM with your details so I can check it out for you. I'll need your phone number, full name, address and date of birth 👍
@Cammie Hi there, welcome to 3Community. It's unusual that the message only arrived today, was your phone powered off by any chance? Were other messages coming through? The more info I have here he better so let me know 😁
The phone wasn’t powered off, but the areas I’ve been staying in are somewhat remote and wouldn’t have great coverage. Looking at it now I didn’t receive any messages on that phone in the past week. I thought nothing of it since I was mainly using a local (US) number on another phone and was getting all my iMessage stuff coming through on it.
Should also mention that I returned to a city yesterday for the first time in two weeks
@Cammie Thanks for getting back to me, I understand now. Tell me, when you check your events in My3 when do you see that the credit was used? Yesterday after you tried to top up or prior to that?
@Cammie Ok, thanks for the detail, that's very useful. Pop me a PM with your details so I can check it out for you. I'll need your phone number, full name, address and date of birth 👍