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Webtext allowance not resetting

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Webtext allowance not resetting

My webtext allowance did not update on February 23 as the page said it should! Page now says it will go back to 500 in late March. I have recently topped up.

Webtext is clunky enough without this!

Appreciate herlp asp.

Thanks

 

13 REPLIES 13
3 Moderator

Re: Webtext allowance not resetting

Hi @bainin I'll certainly look into this for you. Can you PM me your full name, number, address, and date of birth please and I'll check this out? If possible, can you take a screenshot of what you're seeing when you PM me also 👍

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Re: Webtext allowance not resetting

Hi Shauna
Thanks for your reply.
Screenshot from tonight attached. The number should have reset on Feb
23, according to earlier pages.
I am
******** Post edited ***********
Thanks,
Mike

>>>>>Hi bainin,

Three_Shauna (3 Moderator) mentioned you in a post! Join the
conversation below:

Re: Webtext allowance not resetting

Hi @bainin I'll certainly look into this for you. Can you PM me your
full name, number, address, and date of birth please and I'll check this
out? If possible, can you take a screenshot of what you're seeing when
you PM me also 👍

Reply | Accept as Solution | Like it

3Community

3 Moderator

Re: Webtext allowance not resetting

@bainin Hi there, I edited your post for your security, as it had your personal details. Can you send me a PM with  your name, number, full address and date of birth? You'll see "send me a PM" under our post. Click on that 👍 

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Re: Webtext allowance not resetting

PM sent
3 Moderator

Re: Webtext allowance not resetting

Perfect, we'll get back to you there shortly. 

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Re: Webtext allowance not resetting

No news?
3 Moderator

Re: Webtext allowance not resetting

Hi @bainin I'm just after double checking and I can't see you PM. Can you click '' send me a PM '' under my signature with your name, number, address, and date of birth of birth, please? This PM will then be sent directly to me 😊

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Re: Webtext allowance not resetting

PM sent last Wednesday:
Here's the acknowledgement

Hi bainin,

Three_Deborah (3 Moderator) posted a new reply in Prepay on 01-03-2019
11:01 AM :

Re: Webtext allowance not resetting

Perfect, we'll get back to you there shortly.
3 Moderator

Re: Webtext allowance not resetting

Can you send me another private message please with the details above and I'll look into this straight away for you?