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Webtext allowance not resetting

Anonymous
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Webtext allowance not resetting

My webtext allowance did not update on February 23 as the page said it should! Page now says it will go back to 500 in late March. I have recently topped up.

Webtext is clunky enough without this!

Appreciate herlp asp.

Thanks

 

13 REPLIES 13
Anonymous
Not applicable

Currently have only email.
Will not have usable i’net until tonight
Really appalled that this has not been sorted out.
Will look tonight for alternative provider

I'd like to look into this further for you and get this resolved as I don't want to lose you as a customer. For me to link in with our tech team to investigate this further I'll need to validate your account. When you can, can you send me a PM with the above details and I'll get this looked into right away? 

Anonymous
Not applicable

Such a pity it wasn’t resolved with the first PM. Equally sad that your
webtext system does not work as advertised.
I will try to PM tonight. But I have no time left to fix this, and I can
have a new deal and sim on Monday morning.

We're open until 8 pm tonight, pop back to us when you're ready and I'll look into this for you right away.