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Webtext contacts have disappeared

PGargan
Investigator

Webtext contacts have disappeared

Hi,

 

When I logged into webtext this afternoon, all my contacts had disappeared.

 

I've tried clearing cookies & cache, and even another browser, but it doesn't make a difference.

 

Another member was impacted by this issue a few months ago (see this topic) and Three_Deborah was able to work some magic. Any chance I could get similar help?

 

Thanks,

Paul.

3 REPLIES 3
LauraH
3 Mod Retired

@PGargan Morning Paul. Sure, let's take a look. Tell me, when you log in this morning do you see your contacts or are they still missing? Let me know and we'll go from there 👍

 

 

 

Hi,

 

Contacts have now reappeared. Thank you!

 

Can you please reply explaining what the problem was, and what steps were taken to fix it? That way, the next customer who has this issue will be able to benefit.

 

Thanks again.

Paul.

@PGargan No changes were made on my side, the system may have been experiencing some downtime when you logged in on Tuesday. Great to hear that they're back for you now!