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Wheres my money gone

Mavdeano
Newbie

Wheres my money gone

I registered with three.ie this morning, I went to top up €20;for my monthly plan which runs out tomorrow. Once I had completed the payment I got an OOPS SOMETHING WENT WRONG message! My plan has not been extended but the €20 has left my account. Any words of comfort for me please?
1 REPLY 1
LauraH
3 Mod Retired

@Mavdeano Hi there 👋 Let's take a look at this for you. Tell me, have you checked My3? Do you see a record of your top-up there or is your price plan active? If not, is the charge pending when you check your banking online or has it completed? Let me know and we'll go from there 👍