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iPhone -“No Service”

pattcj
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iPhone -“No Service”

Hi

iPhone -“No Service”

Chris




5 REPLIES 5
Three_Deborah
3 Community Manager

@pattcj Good morning, can you tell me a little bit more? Which iPhone do you have? Have you restarted it?

 

Hi

Yes, Restart


Chris
Three_Deborah
3 Community Manager

@pattcj thanks for that Chris, to help you I need more information.

 

1:What type of iPhone do you have?

2:When was the last time you had service?

3: Have you recently done an iOS update?

4: Are you experiencing no service in multiple areas or only your home address?

 

Thanks

 

1:What type of iPhone do you have?

iPhone 5s

2:When was the last time you had service?

Friday evening

3: Have you recently done an iOS update?

iOS 12.5.1

4: Are you experiencing no service in multiple areas or only your home address?

No, I had go installing it
Three_Laur
3 Community Manager

@pattcj Hi there, tell me, what did you install? If this was the iOS update, did it fully complete? The reason I ask is, if this does not fully complete you could end up with no service. To complete it, you'll need to connect to wifi. Are you noticing that you have no service only at your home address or in other areas too? The more info we have the quicker we can help you out with this 👌