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prepay 20 euro, paid 40 euro but next month card got expired

Helena
Newbie

prepay 20 euro, paid 40 euro but next month card got expired

my plan is prepay 20 euro per month. I toped up 40 euro last month, it showed my new balance is 20 euro, so I thought I don't need to pay the second month. one month later it showed my new balance is 0 euro, but my plan has expired. I cannot call or use internet. Does it mean I can only top up 20 euro every month? otherwise the money will gone?

1 REPLY 1
LauraH
3 Mod Retired

@Helena Hello 👋 I'll answer this for you - 3 Prepay 20 (and all other Prepay plans) require a top-up by the required amount every 28 days to stay active. After the 28 days have passed you begin to be charged for your calls, texts and data. Take a look at All about: Prepay Plan Activation for more info 👌The good news is, as soon as you top up by €20 again your plan will activate immediately 😁