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"top up successful"... but I didn't top up!

Sumting
Novice

"top up successful"... but I didn't top up!

I'm getting messages saying "From Three. Top up successful. Remember to top up EUR20 in one go online at..." etc.

But I didn't top up, and the bank account doesn't show any top up either.

Is anyone else having this issue?

3 REPLIES 3
LauraH
3 Mod Retired

@Sumting Good morning and apologies for the delay in getting back to you. Let's have a look at this for you. Tell me, has your balance increased when you get these messages? What number do they come from? Let me know 👍

 

 

Hi,

 

My balance had not increased after I got the message.

No number, it just says "Three".

 

Thanks

@Sumting Thanks for getting back to me and letting me know. I'd like to look into this further for you by passing your details to our tech team, is that ok with you? Pop me a PM with your phone number, full name, address and date of birth to get the ball rolling 👌