I bought a phone upgrade through the online store a year ago.
This week I tried to get an unlock code but I got a message about the IMEI not being registered to my account.
I thought that the imei would automatically be registered by buying an upgrade through the online store.
Where can I register the IMEI?
I submitted an unlock code request and received an email to say my IMEI number was never registered to a mobile number account.
I am a bill pay customer
how do i get the phone IMEI registered so I can receive an unlock code
Hi Tom 👋 I can look into this for you. Can you PM me your full name, the phones IMEI number, address and date of birth so I can access your account? Has this phone every been sent away to be repaired or replaced and do you have any proof of purchase?
Re: Register IMEI to receive unlock code
That's been requested for you now 👍
The network unlock was requested on the 14th of Sep , it is now 27th Oct - over 21 working days - please send me the unlock code now