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Cancel Online Shop Order

Can I cancel my Online Shop order?


If you want to cancel your Online Shop order you need to contact us as soon as possible. Please bear in mind it may not be possible to cancel depending on how far along in the order process it has moved.


If it’s not too late and we are able to cancel the order, the refund (if applicable) will be returned to the card used to pay within 10 working days. You will be able to place a new order within 24hrs.


And if it is too late to cancel..?


If it is too late for us to cancel, then you can send the unopened phone or accessory straight back to Three Online Returns, PO Box 11564, Balbriggan, Co Dublin. You must ensure to do this with the 14 day change of mind period.


We recommend using registered post and getting a tracking number from An Post. You should also ensure you complete the returns form, and enclose it marking it as refund.


Once we receive the item back in its original, unopened packaging, and the handset has been fully assessed to ensure there is no damage, we will organise a refund.