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Online Orders

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Online Orders


Ordering on the Online Shop

You can purchase a new phone on our online shop on You can purchase phone accessories at


Delayed Orders

Occasionally, if you have ordered a very popular phone, we may have to wait for new stock to arrive in our warehouse before we can ship the phone to you. 


In these instances, we will be in contact with you via email to let you know your order is delayed. You will also receive an email when your order has been dispatched.



  • If you purchase a phone with Three, delivery is free.
  • If you purchase an accessory from our Three Accessory Store, there will be a small delivery cost associated with the purchase.
  • We deliver to anywhere in the Republic of Ireland. 
  • Your order will generally be delivered within 3-4 working days, with the majority of orders being delivered the next working day. Please note that pre-orders are an exception - if you pre-order your phone, it will be shipped to you as soon as the phone is officially launched and as stock arrives in our warehouse. 
  • All orders are subject to stock availability. 
  • You can track your online order at


Claiming VAT

If you wish to claim VAT back on your online order, you will need a VAT receipt. You can request a VAT receipt by contacting Customer Care - please provide your order number. 


Cancelling an Order

  • If you want to cancel your online order, you will need to contact us as soon as possible. Please bear in mind it may not be possible to cancel depending on how far along in the order process it has moved.
  • If it’s not too late and we are able to cancel the order, the refund (if applicable) will be returned to the card used to pay within 21 days.


Returning an Order

  • Phone returns: please see Returning a Device
  • Accessory returns: there is a returns document shipped with all accessories which provides info on returns. If necessary, please contact our accessories partner Exertis at or by calling (01) 408 7171.


Further Information

For more information on buying online, please see our Buying Online FAQs


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