Last Saturday 04/09/2021 from the live chat with Three, I spoke to a person and told him that I needed an internet service at home and that I needed it installed quickly because I needed it for work.
That person advised me the 4G Modem with a contract without permanence and paying 30€ per month.
She informed me that I would have my modem in 48 hours, which I accepted.
I placed the order online with her and paid 109€ by credit card, which Three immediately deducted from my account.
At the end of the conversation, I received an email to upload my documents.
I upload the required documents with a clear photo quality.
When I saw that I did not receive a reply, I phoned on Sunday and another person answered and told me that the documents did not look good.
They send me 3 times a link to upload documents, because the link was giving error in all devices and browsers.
Finally I managed to upload the documents.
On Monday, without receiving any reply, I spoke to 3 more people via chat, and the last one told me that it seems that the system has been blocked with my documents and I have to wait between 24/72 hours, which means that I will not have my modem in 48 hours, as the first person who made the sale had told me.
Today I receive a call from Three telling me that they are cancelling my order because my address is wrong, that I should place a new order with the correct address and that the 109 € that they had already charged me would not be returned to me for another 30 days!!!!
Another order means another 109 €.
I place the order, pay by credit card and upload documentation.
Approximately 1 hour later I receive an email telling me that I can not make the contract with Three, they do not give me any explanation and they cancel the order.
ANOTHER 109€ THAT I WON'T SEE FOR ANOTHER 1 MONTH!!!!
I talk to another person from the chat and he recommends me the modem but with the prepaid option.
I would also like to mention that no one knows how to tell you why they cancel contracts.
So I do, ANOTHER ORDER AND THIS ONE FOR 139€ THAT THREE CHARGES ME AT THE MOMENT!!!!
Since Saturday until today I have paid Three 357 € of which 218 € I WILL NOT SEE FOR ANOTHER MONTH!!!! THIS IS A DISGRACE TO YOUR COMPANY!!!!
Since 2.00pm until 19.30 pm I have received 15 mails from Three with cancellations, acceptances, all repeated!!!!
You have an incredible lack of control.
On top of that you send me confirmation of 2 DIFFERENT SHIPMENTS with a different tranking number!!!
I don't know if I'm a contract, prepaid or not at all!!!
What I do know is that you have swindled me out of 357€ in 4 days.
