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I'm trying to get a replacement SIM

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Lookout

I'm trying to get a replacement SIM

Hi

I'm trying to order a replacement SIM card.  The website tells me I can do that through Three Chat but, when I try, I get a message saying the agents are not available at this time.  I thought the Chat feature was supposed to be 24/7.  How can I get the replacement now?

6 REPLIES 6
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3 Community Manager

Re: I'm trying to get a replacement SIM

@MaryH Good morning, all our contact channels are extremely busy and for Chat, when all the agents are helping other customers, that notification comes up. Chat is available from 7 am to Midnight every day. Do keep trying 😊 In saying that, I'm able to send you a replacement SIM, however, it will take about 5 days. Pop me a PM with your full name, number, address, and date of birth 👍 

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Lookout

Re: I'm trying to get a replacement SIM for iPhone 7

Thank you.
My address:

*personal details edited by Mod. Please send PM

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Scout

Re: I'm trying to get a replacement SIM

Hi Deborah, I have a similar issue (I require a nano sim as my old sim won't fit my new phone). Can I PM you my details?
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3 Community Manager

Re: I'm trying to get a replacement SIM

@Simon Sure thing 👍 We'll keep an eye out for you. 

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Scout

VerRe: I'm trying to get a replacement SIM

Thanks very much Deborah, but i got through to the online chat so should be sorted. Will let you know if it doesn't arrive. Thanks again!
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Lookout

Re: I'm trying to get a replacement SIM

I will let you know when I get the SIM
Mary O’Brien