I'm in Australia with an iPhone 4 and an Irish phone number I use when in Ireland. I last used the phone there in October 2019. It has credit on it. The phone or its SIM card can find no service so I cannot use it. What can I do to restore service? I really want to keep the number associated with the SIM card.
Hi Debby, can you send me a private message with your mobile number, address, date of birth and we'll check this out for you.
@Debby Hi there, we've looked for you PM and there is no sight of it yet. Usually, SIM cards become inactive or cancelled when there is no activity for 6 months or so. Previously we would be able to reactivate from our side but not anymore. You've mentioned that the SIM is in an iPhone 4, have you tried the SIM in a different phone? Was your iPhone in the middle of an update?