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What does Renewal Date mean

SOLVED
Scout

What does Renewal Date mean

Hi All, newbie here with probably a newbie question.

I run a webtext "alert" system for local community (by way of background)

On my account dashboard it says my "Renewal date" is xx/xx/xx.

Does that mean my account will expire by that date unless I top up (even if I already have plenty of credit)?

Thanks, but I have had a look around and it is unclear.

BTW our account is a pay-as-you-go

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3 Moderator

Re: What does Renewal Date mean

@Chilli_Pepper Thanks for your input & you are correct in saying the renewal date is in relation to when the web text allowance renews.

 

@ResComm With any of our Pre-Pay accounts as long as you make one chargeable call within a 6 month period the SIM & the account will remain active. That renewal date you're seeing is 100% referring to the webtext and not account expiry.

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Re: What does Renewal Date mean

@ResComm renewal for webtext means that on that date you'll get your fresh number of webtexts again. nothing to do without your account. If you're seeing that on your My3 then it refers to you pay as you go plan ut in this instance I think you are looking at your webtext renewal date. hope that helps

Scout

Re: What does Renewal Date mean

Thanks CP, what I am concerned about is last year 3 moth balled the account through "inactivity". By inactivty they meant not buyng top-ups. The account is almost exclusively used for webtext alerts to fellow residents in my estate (news updates etc). It has plenty of credit and I make the odd phone call to keep it active.

So I'm worried if there is a cut off date looming on the horizon and how do I find out?

Highlighted
3 Moderator

Re: What does Renewal Date mean

@Chilli_Pepper Thanks for your input & you are correct in saying the renewal date is in relation to when the web text allowance renews.

 

@ResComm With any of our Pre-Pay accounts as long as you make one chargeable call within a 6 month period the SIM & the account will remain active. That renewal date you're seeing is 100% referring to the webtext and not account expiry.

View solution in original post