Why are previous O2 customer being penalised?
I am currently out of my contract from a previous O2 bill pay plan.
I was thinking it was eventually time to upgrade my phone and avail of an Unlimited Data Plan.
I was totally shocked to be told that I would essentially have to register as a new user.
As a result I get zero reward for being a customer for a few years.
I still can't get over how strange this is, no doubt a reason for a percentage of churn on the Three network.
I will be moving to another operator.
I just wanted to vent and let Three know, this is completely avoidable.
All you need to do is show some level of respect and appreciation for existing customers.
Re: Why are previous O2 customer being penalised?
Hi @George2, Thanks for getting in touch about this. Can you send me on your details so I can check this out more for you? I just need your number, your full name, address and DOB. Bob