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Over due refund.

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Over due refund.

Three have told me on many occasions my refund is on it's way. I made the order 25th May. I cancelled it 26th. I was told to reject a device that never arrived. I was told I would receive my refund when three received their device back. Three located device with an post (I never had it) it was returned to three by An post on the 9th June. Three had 14days to refund me from this date at the latest according to their own contract and also the Consumer Rights Directive that supersedes a traders policy. I have not received this refund. I was told on a few occasions it is on it's way. Where is it? This is not right. Anyone else experiencing a similar issue?
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Re: Over due refund.

Send a pm to a mod and they can investigate it